Voice of the Member
Over the last few months Royal Credit Union conducted a Member survey through a random paper and electronic survey mailing to 11,000 households. We wanted to hear your thoughts and know how you think things are going at your credit union. We received lots of feedback and learned that 95% of our Members are satisfied. While we think that's great, we want to do even better! Here is what you told us:
You don't like fees.
We hear you. We don't either, and we have made it a goal to continue to reduce or eliminate them. Late last year we eliminated the excess PIN charge, which means you can get cash back at a merchant for free and avoid a trip to the ATM. Just choose debit when you use your RCU Check Card, enter your PIN and ask for cash back. So far in 2013, our fee reductions and eliminations have returned over $1.4 million to our Members – this is a savings our Members will see each year. And we are not finished! We're working on more fee reductions so please watch for those in our future newsletters.
You want better savings rates.
We're working on that, too! So far this year we have raised our base savings rate twice; most recently in August from 0.10% APY* to 0.15% APY*. These are small steps, but we are moving in the right direction. The value you receive from being an RCU Member is foremost in our minds, and it's our goal to increase that value.
You want convenient access.
Accessing your money the way you want to is important. Over the past year we have been working to expand your access to RCU. We have added RCU Mobile so that you can access your accounts through a smartphone. We also added RCU Deposit so you can deposit a check from anywhere with an Apple or Android device. We're excited to announce that the next improvement will include a new and improved online and mobile experience!
We're here for you, and we hear you! We are committed to improving the lives of our Members and the people in our communities. While many financial institutions are raising fees and lowering deposit rates, we are working hard for you, our Member-owners to return greater value through many improvements we are making at RCU. If you have any suggestions, please call me at 715-833-8105 or 1-800-341-9911 ext. 8105.
Thank you for being an RCU Member.
Rudy Pereira, CEO