Creating a Positive Impact

At RCU, we strive to create a positive impact in the lives we touch, and we have big plans for another great year at RCU!

Value.
In November we announced the reduction or elimination of several of our charges. I’m proud to announce the elimination of two more charges – our Member Service Center will no longer charge for balance inquiries or transfers. In addition to that, as of April 1, 2013, we increased our savings dividend rates.

Experience.
We want to enhance your experience as an RCU Member. In December we introduced RCU Deposit, a safe and convenient way to deposit a check using your smart phone or tablet. Thousands of Members are already using this service and experiencing greater convenience. We are currently working on several projects that will make new account openings and home loan applications faster and more convenient for you.

Efficiency.
In order to create better value and experience for our Members, we will continue to improve our efficiency. Several of our back office processes will be simplified resulting in faster service to our Members. We have already cut our average mortgage loan processing time nearly in half. As we become more efficient, we are also able to return the cost savings to our Members through reduced charges, increased dividends, and low loan rates.

As an organization, we are committed to improving the lives of our Members and the people in our communities. If you have any suggestions, please call me at 715-833-8105 or 1-800-341-9911 ext. 8105.

Sincerely,
Rudy Pereira, CEO