View Your Account through Text Messages
Use the FREE RCU Text Messaging service to keep track of your savings or checking account balances and view recent transactions! To register for this service, all you need is SMS Text Messaging enabled on your mobile device and be enrolled in RCU eBranch.
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Register for RCU Text Messaging Access.
Frequently Asked Questions
What is RCU Text Messaging Access?
RCU Text Messaging Access allows you to quickly request and receive your account balances and recent transaction history via your mobile device's SMS Text Message service using a short code and a set of commands.
What types of accounts are accessible?
Savings and checking accounts are accessible through RCU Text Messaging Access.
How do I sign up to use RCU Text Messaging Access?
You must have eBranch access in order to use this service. Log on to eBranch and click Text Msg located on the menu bar or click here to register your phone. You will use your eBranch authentication information to identify yourself, then follow the prompts to register your phone.
Will RCU Text Messaging Access work on my phone?
Yes, it will, as long as you have text messaging service (SMS) via your wireless carrier. Contact your wireless carrier if you are unsure.
Will I be charged for RCU Text Messaging Access?
There is no charge from RCU, but standard carrier fees for text messaging may apply. Contact your wireless carrier if you aren't sure what fees apply when you send and receive text messages.
Which carriers do you support?
RCU Text Messaging Access works on all major mobile providers in the U.S. There may be regional mobile carriers that will not work with this service.
If you are unable to receive text messages from RCU Text Messaging Access, please contact your mobile provider to determine if this service is available to you. If you have remaining questions after contacting your mobile carrier, please send a message from your Mailbox within eBranch providing your mobile carrier information and we will research the issue.
How do I cancel?
You can text RCU STOP to 21443, or you can log on to eBranch and click Text Msg located on the menu bar or click here to remove your phone. You will use your eBranch authentication information to identify yourself, then follow the prompts to remove your phone.
If my mobile phone number changes, how do I update it?
You will need to deactivate your current phone number and then add your new phone number, which can be done by logging on to eBranch and clicking Text Msg located on the menu bar or click here.
What if changes have been made to my sign-on ID for eBranch?
Prior to changing your eBranch sign-on ID, please remove your phone number for that sign-on ID. Do this by logging on to eBranch and click Text Msg located on the menu bar or clicking here to unregister your phone number. After your sign-on ID has been changed on eBranch, please log on to eBranch and click Text Msg located on the menu bar or click here to update your information and register your phone number.
What if changes have been made to my password for eBranch?
If changes have been made to your password for eBranch, please log on to eBranch and click Text Msg located on the menu bar or click here to update your information.
What if changes have been made to my passfaces for eBranch?
If changes have been made to your passfaces for eBranch, please log on to eBranch, learn your new passfaces, and then click Text Msg located on the menu bar or click here to update your information.
Can I have more than one phone registered for my sign-on ID?
Yes, however each phone will need to be individually registered.
Can I have my phone registered for more than one sign-on ID?
No, you can only have your phone registered for one sign-on ID. If you have a sign-on ID for your personal accounts and a sign-on ID for your business accounts you would need two separate cell phones, one registered for each sign-on ID.
Is RCU Text Messaging Access secure?
Yes. Messages will contain no sensitive information about your accounts.
What are the commands?
RCU BAL - Checking and savings balances
RCU CKBAL - Checking balances
RCU SAVBAL - Savings balances
RCU HIST - Last three transactions on checking and savings accounts
RCU CKHIST - Last three transactions on checking accounts
RCU SAVHIST - Last three transactions on savings accounts
RCU CMD - Show valid commands
RCU HELP - Send information on commands and how to use
RCU STOP - Cancel service
Are commands case sensitive?
No, commands are not case sensitive. Example: You can type RCU help or RCU HELP.
What is the number I send my commands to?
The short code is 21443. This short code will only work if you have registered your phone.
What is the maximum number of characters?
A maximum of 140 characters are contained in each text message due to limitations placed by wireless carriers.
What happens if I exceed 140 characters in the middle of a transaction?
If there are more than 140 characters, the response will be broken into multiple messages.
How many command requests can I make?
An unlimited number of requests are allowed.
How quickly does the message go through?
Messages typically go through within seconds, although delays of several minutes or more may be experienced depending on your wireless carrier.
Is there any password needed for RCU Text Messaging Access?
No. Once your phone has been registered, your phone is used to authenticate your account access.
Who do I call if there's a problem?
Contact RCU Member Service at 800-341-9911 or email@example.com.