Identity Theft Through Email or Phone At RCU we go out of our way to protect your non-public information from those who want to commit fraud against you. We employ firewalls, pass codes, security software, and shred all documents that may contain any Member information. This accomplishes half the battle against Identity Thieves.
In the pre-computer days identity thieves would simply call you on the telephone and coax you into giving them the information they wanted. Then came computers and it became even easier to contact people and retrieve their information just by asking for it. Now consumers are getting more protective and they understand they should not give any personal information over the computer when it is solicited from them. They know that they should verify the validity of the request by calling the business. We are seeing a resurgence of the telephone calls to gain information from consumers. The would-be thief pretends to be working with your trusted financial institution and ask you to respond with personal information. Most of the calls are being presented as solutions to an attempted fraud against you. There are two very basic things you should always remember when dealing with either an email or phone call that you did not initiate:
At that point you should look up the phone number of the business calling and call them to verify it is a legitimate contact. A legitimate business will never call or email you to ask you for personal information. If you have concerns about the validity of an email or phone call related to RCU, forward the email to member services@rcu.org or call RCU Member Service at 715-833-8111 or 1-800-341-9911. If you have general questions about RCU’s efforts to protect you from fraud contact Randy Beck, Executive Vice President Risk Management at 715-833-8161.
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