COVID-19 Coronavirus Information
Lobbies will open for appointments only starting Wednesday, May 27. Drive-ups remain open normal hours. To schedule an appointment, call 800-341-9911 or request an appointment online.
- Our drive-ups remain open; see our locations page for drive-up hours.
- Please continue to use our drive-ups for all transactions except those mentioned below
- Lobbies will open for appointments only starting Wednesday, May 27.
- Examples of services available by appointment include:
- Opening new accounts or account maintenance
- Safe deposit box access
- Business account opening or maintenance
- To schedule an appointment, please call 800-341-9911 or request an appointment online.
- During appointments, the safety of our Members and team members will continue to be our priority. Please plan to arrive at your appointment time, as in-office waiting areas will not be available. We have added clear barriers to desks where team members interact with Members. We will also be following rigorous cleaning procedures after each Member interaction.
- We look forward to being able to serve you in our lobbies again and appreciate your patience. No matter how you choose to interact with us, we will continue to give you a warm, friendly welcome!
Digital Services And Tools
- Consider using online banking and our mobile app to manage your account from anywhere.
- You can check balances, see transactions, transfer funds, and even deposit checks from your mobile device using these tools. Many self-service options are also accessible using online banking and our mobile app, including loan payments, check reorders, our Bill Pay service, and contact info updates.
- We remain available to assist you with opening accounts or applying for loans online or by phone. You may experience longer wait times to speak to a representative by phone, but we are committed to being here for you and appreciate your patience.
ATM And Night Drop Details
- ATMs continue to be available as usual, unless the ATM is inside an office lobby. Find an ATM near you on our locations page. Many Royal ATMs accept cash and check deposits 24x7.
- Night drop deposits continue to be processed Monday-Saturday, excluding holidays, with the exception of our Edina office, which processes night drop deposits Monday-Friday, excluding holidays.
We’re Here To Help
- We've launched a series of Royal Relief Programs for Members experiencing financial hardship due to COVID-19.
- We have also compiled a number of resources and options for Business Members.
- Your funds are federally insured by the National Credit Union Administration and backed by the U.S. government.
- Please be aware that scammers are seeking to capitalize on the situation. Learn about common COVID-19 scams and how to avoid them.