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Information About Our Business Online Banking Transition

We have chosen to transition our business Members to a new business online banking platform and mobile app to replace our current systems. This migration took place October 27, 2020.

On this page:
Enhancements & Changes
Things To Do
General Information
ACH & Wire Information
Third-Party Software & Services
Logging In For The First Time
Managing Business Users (Subusers)
New Business Mobile App
Real-Time Alerts

Enhancements & Changes

This transition will include several enhancements for business Members:

  • A similar experience to our current consumer online banking platform and mobile app. This means the look and feel will be familiar to our many business Members who use our consumer online services.
  • A new, more powerful business mobile app. For the first time, almost all the features that are available in business online banking will also be available in the business mobile app. You’ll have access to things like statements, notifications, user account management tools, and more.
  • Real-time alerts. Our upgraded balance and transaction alerts will be delivered in real time, within seconds of activity taking place on your account!
  • Improved self-serve features. One final enhancement we’d like to mention is a much better experience when it comes to account management. You can reset your password or change your username without having to call us!

We also worked hard to minimize the number of legacy features that will not carry over to the new system. There are a few features that will no longer be supported after this change. Categorizing transactions and administrative reports will not be available in the new system. If you use categories or administrative reports, we suggest downloading any reports you wish to keep on or before October 26, 2020.

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Things To Do

This section includes important information about your responsibilities before and after the transition process.

Pre-Transition: Before October 27, 2020

  • Keep your contact information up to date. It is very important that we have accurate and complete contact information for you and your business. This will ensure that you are able to log in and access your account after the transition is complete.
  • Communicate with any subusers (now called business users). Royal is providing all communications about this transition to our business online banking administrators only. As the administrator, you have a responsibility to keep your subusers/business users informed about this transition.
  • Note any current subusers (now called business users). Subuser data and access permissions are not transitioning to the new business online banking. Administrators will need to set up each business user’s account in the new system before the business user is able to log in. Noting your current subusers and their account access and permissions will make it easy for you to set up their access after the transition.
    • A report listing your current subusers and their permissions is available in the legacy business online banking system. From the Administration tab, select User Profile Report. The report includes a print option.
    • If your business does not have subusers/business users, meaning you are the only one who logs in to your organization’s accounts, you won’t need to do this.
  • Note any alerts. Because of the switch to real-time alerts, existing alerts are not able to be converted during the transition. You will need to configure each of your alerts in the new business online banking system after the transition.
    • A report listing your current alerts is available in the legacy business online banking system. From Service Center, choose Alerts, then View My Saved Alerts. The report includes a print option.
    • You may also wish to have any subusers/business users that use alerts print or save this report so they can easily configure their alerts in the new system.
  • Note any custom account names. You may wish to create a list of any account names that you changed from what is shown on your statement, along with their account number or balance to identify them after the transition. Account names will be standardized to use the same account name shown on your statement in the new business online banking. You will be able to configure custom account names in the new business online banking after the transition.
  • Download any archived reports. The reports feature of our current business online banking platform will not be available in the new business online banking system. You will need to download any reports that you’d like to keep by October 26, 2020.

Post-Transition: On Or After October 27, 2020

  • Log in for the first time. Watch for our login emails on October 27, 2020, and use our First-Time Login information as your guide.
  • Verify that you can see your accounts. Additional information on viewing accounts is provided with the first-time login information.
  • Set up any business users. Review our page about managing business users (previously called subusers). Business user data and access permissions from the old business online banking system are not transitioning. Administrators will need to set up each business user’s account before the business user is able to log in.
  • Download the new mobile app.
  • Set up real-time alerts.

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General Information

Account Change Information

  • To allow time to migrate legacy Member information, we will not be able to process the following changes after the dates shown here:
    • After October 19, any account changes made in the legacy business online banking system, such as changing your contact information, will not be migrated to the new business online banking platform.
    • After October 22, any new recurring transfers scheduled from the legacy business online banking system will not be migrated to the new business online banking platform, regardless of transaction date. Existing or previously scheduled recurring transfers set up before that date will migrate to the new business online banking system.
  • Overall, this transition affects only online and mobile access to Royal Credit Union accounts.
    • Transactions will continue to be processed and your payment cards will continue to work without interruption.
    • Your account features, such as your interest rate and payment due date, will not be changing. Your account number(s), payment card number(s), and checks will also not be changing.
    • Your pre-transition transaction history will remain available in the new business online banking platform. You'll be able to review your transaction history from before Oct. 27.

Categories & Reports

Categorizing transactions was a feature of the legacy business online banking platform that allowed users to sort and filter their transactions according to tags like Utilities or Payroll. Categories were used in conjunction with the administrative reports feature. The new business online banking platform does not offer these features. You will need to download any administrative reports you wish to keep from the legacy business online banking platform by October 26, 2020. If you were using Categories as a way to add transaction memos, you can now add memos to specific transactions using our new Reconcile Accounts feature. More information about the Reconcile Accounts feature is included below.

Bill Pay

Minor changes will be made to the business Bill Pay system:

  • Bill Pay will be unavailable from October 26, 2020, at 4 p.m. until October 27, 2020, at 8:30 a.m.
  • You’ll have access to business Bill Pay from business online banking and the business mobile app.
  • For businesses with multiple business units/tax IDs, you will have separate Bill Pays for each business unit. For your convenience, all payees from all business units in the legacy system will be transitioned and available on all business units in the new system.
    • Because of the change to how multiple business units/tax IDs are handled, Bill Pay payment history from before the transition will only be retained on your primary business unit’s Bill Pay listing. (Your primary business unit is the one that displays by default when you log in.)

View-Only Access To Royal Personal Accounts

If a business online banking administrator would like to have view-only access to their personal Royal Credit Union accounts within business online banking, this is now an option, as long as they are also enrolled in consumer online banking. For the small number of business Members who have access to their personal accounts in the legacy system and currently use our consumer online banking platform, we will set up this view-only access automatically.

  • This feature is intended to be used when a business Member often needs to check their personal account balances at the same time as their business account balances.
  • This view-only access is available only to business online banking administrators, not business users (previously called subusers).
  • This feature does not enable transfers on personal accounts. Your personal or business accounts can be set up to allow a cross-Member transfer if needed. The cross-Member transfer feature adds the destination account in the To drop-down menu on the Move Money screen of online banking or our mobile app. Please contact us if you would like to set up a cross-Member transfer account. For any business Members who have access to their personal accounts in the legacy system, we will set up their personal accounts as a cross-Member transfer destination account automatically.

Cross-Member Transfers

After the transition, only business online banking administrators will have access to the cross-Member transfer feature. In addition, for businesses with more than one business unit/tax ID, cross-Member transfer accounts will be available only under the primary business unit’s transfer options. (Your primary business unit is the one that displays by default when you log in.)

Reconciling Accounts With Checkboxes

The legacy business online banking platform included checkboxes as an option to assist Members with reconciling their accounts. Users could check a box to indicate that a transaction was included on their checking account register, ledger, or statement (or for any other reason they wished). Business online banking remembered the status of the checkbox even after a user logged out to assist with reconciling accounts.

With this transition, previously checked checkboxes will not be migrated to the new business online banking platform. The new platform does include a similar feature called Reconcile Accounts. This feature is available from the More menu of the business mobile app or in the Additional Services menu of business online banking. Simply choose the account you wish to reconcile using the drop-down menu and check the boxes for transactions as needed. The system will remember which boxes are checked. The Reconcile Accounts feature also includes an optional memo field for added convenience.

Combined Business & Personal rcu.org Login

Previously, personal and business accounts had separate login sections on rcu.org. The new business online banking platform allows you to use a combined login area. If you are enrolled in consumer online banking, you will be able to use your personal account login to access your personal accounts, and your business account login to access your business accounts, all from the same login fields. Note that the consumer and business mobile apps are still separate.

Account Names

If an administrator or business user/subuser entered a custom account name to identify an account in the legacy business online banking system, the custom name will not be migrated. Account names will be standardized to use the same name shown on your account statement. You will be able to enter new account names in the new system. To enter a new name, go to the My Settings area in the new business online banking. Then choose Rename & Hide Accounts to edit the account names.

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ACH & Wire Information

If your organization uses ACH templates or wire templates to process ACH or wire transactions, please see our ACH and wire information page for additional transition details and important cutoff times.

ACH & Wire Information Page

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Third-Party Software & Service Connections

If you use a third-party service or software to connect to Royal business online banking, this transition will affect how that system connects to your accounts. For example, if you use QuickBooks® to access your Royal account information, you will need to reconfigure your QuickBooks connection to the new business online banking. Please see our Intuit® conversion resource pages for more information about using Mint®, Quicken®, or QuickBooks®.

Mint Conversion Information

QuickBooks Desktop Conversion Information

QuickBooks Online Conversion Information

Quicken Conversion Information

Intuit Post-Conversion Troubleshooting Guide (PDF)

Mint, Quicken, and QuickBooks are registered trademarks of Intuit Inc.

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Logging In For The First Time

For a detailed guide to logging in to the new business online banking system for the first time, please see our First-Time Login Guide.

First-Time Login Guide

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Managing Business Users (Subusers)

In the new business online banking platform, additional users who are authorized to access your accounts are called business users. In our legacy business online banking system, this type of user was called a subuser.

If your business currently has other business online banking users who are authorized to access your accounts, the administrator will need to reconfigure their account access after the transition. Business online banking administrators will need to set up each business user’s access and permissions before a business user is able to log in to the new system.

If the administrator gives a business user access to Bill Pay, administrators will also need to update the business user's Bill Pay permissions directly in Bill Pay.

For instructions on setting up business user accounts or managing business users, please see our Managing Business Users page.

Managing Business Users

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New Business Mobile App

As part of the transition to a new business online banking platform, we are also switching to a new business mobile app. The new app can be downloaded from your device's app store on or after October 27. For more information about changes to the app, please see our New Business Mobile App Guide.

New Business Mobile App Guide

Download Our Mobile Apps

App Store Play Store

 

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Real-Time Alerts

Real-time alerts are notifications that are typically sent within seconds of account activity occurring. Instead of waiting hours for a notification, constantly checking a balance in business online banking or our business mobile app, or having to call to check on a transaction, real-time alerts let you know right away that something has happened!

Because of the switch to real-time alerts, legacy business online banking alerts will not be able to be included in the transition. You will need to set up alerts for your accounts after the transition is complete.

For information about real-time alerts, including instructions on how to set them up, please see our Real-Time Alerts page.

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