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First-Time Login Guide For Business Online Banking Transition

Here’s what to expect when you log in to the new business online banking platform for the first time.

  • Information that applies only to existing business administrators during our business online banking transition is coded blue.
  • Information that applies only to business users (previously known as subusers) is coded orange.
  • All other information applies to the first-time login process for administrators or business users (previously known as subusers).
  1. Receive your credential emails. When your business online banking access is configured, you’ll receive two automated emails. One email will contain a temporary password; the other includes a new system-generated username. These emails will come from the new business online banking system.
    • Admin Transition Note: If you are logging in for the first time as an existing business online banking administrator, emails will be sent to the email address we have on file for you from the legacy business online banking system. Your temporary password expires November 3, 2020.
    • The password expiration window is also mentioned in the password email.
    • If you didn’t receive your emails, please check your spam or junk folder.
    • You will change your password and have the option to change your username later.
    • If you do not log in to your account for the first time before your password expires, you can recover access by using the Forgot Login or I Can’t Access My Account links. If you use these options, be sure to note the 8-digit code you receive during the process. That code becomes your current password, which is needed to change to a new password.
  2. Access the login link and enter your credentials. Click the link in either of the emails to go to the login page. Use your system-generated username and temporary password to log in. Feel free to copy and paste if you want (but be careful not to copy the leading or trailing spaces by accident)!
  3. Enter a security code. After entering your credentials, you will need to enter a security code to verify your identity. For your first login, the code is provided by an automated phone call. Choose the Call Me option to initiate the call, and enter your code where shown.
    • Admin Transition Note: We will be using a mobile phone number if one is on file in legacy business online banking; otherwise, we will use a business or home number.
    • You will need to be able to answer the call and press the # key to receive the code.
    • The code cannot be left on a voicemail. The automated system is not able to call a phone number with an extension.
    • You may register your device to bypass this step in the future. You may also enable text message verification later in the process to receive future security codes by text.
    • If you are not able to answer the call when you are logging in (for example, if your business is closed or you are working from home), you may try again when you are able to answer, as long as it is still during the password expiration time period.
    • Admin Transition Note: If you do not have access to the phone number shown, please call us for help.
    • Business User Note: If you are logging in for the first time as a business user after being set up by your business online banking administrator and do not have access to the phone number shown, please contact your business online banking administrator for help.
  4. Change your username. You'll be prompted to change your username. Just like your password, it’s a smart idea to include letters, numbers, and symbols in your username to protect your accounts. Your username cannot be the same as anyone else’s username, and if you use consumer online banking, it must also be different from your consumer username. (Please note: some transition communications listed this step as optional. We have recently made this change required as part of the first-time login process. The video on this page does not mention this step due to the recent nature of this change.)
  5. Change your password. After successfully completing verification, you will be prompted to change your password. You'll need to enter your temporary password (from your credential email) to make the change. Choose a password that includes letters, numbers, and symbols. Longer passwords are more secure. Avoid using words, phrases, or your desired username as part of your password.
  6. You’re now logged in! Please take a look around – if you’re familiar with our consumer online banking system, you’ll probably feel right at home. Next, it’s time to customize your online access to your liking.
  7. Update your phone numbers. The My Settings area is where you can update your phone numbers. You can add up to two phone numbers to receive a security code when logging in from an unrecognized device. You can also enable text message security codes by selecting Enable for Text and entering the confirmation code.
  8. Review your accounts. Select the My Accounts tab and check out the Accounts area. Your business deposit and/or loan accounts should be visible. You can choose the triangle to expand or collapse each section. If your business online banking account includes access to more than one business unit (each with a different tax ID), you will also see the option to view each business unit’s accounts individually or to use a combined view. You’re now ready to use business online banking!