This information explains an upcoming mobile app enhancement that is expected to be available on Wednesday, June 21, 2023, although that date is subject to change. These details are not applicable before that time.
Royal Credit Union’s mobile app allows users to log in to manage both their personal and business accounts from the same login screen. A user may save their username and password for both personal and business logins on their device. This helpful article explains how to use this mobile app feature.
Please note that some business Members such as sole proprietors have access to both personal and business accounts in Royal’s personal account experience. These business Members will continue to log in to the personal experience and will not need to save a separate business username.
Step 1: Ensure You Have The Most Recent Mobile App
- Check your device’s app store to download the latest version of the Royal Credit Union mobile app. Only Royal’s most recent app has the combined personal and business login feature.
- If you were using Royal’s separate business mobile app “Royal Credit Union – Business" in the past, please delete it. This app is no longer supported and all Members should use the Royal Credit Union mobile app for both personal and business account access.
Step 2: Save Your Personal Username & Password
- If you have already saved your personal username and password, skip this section and go to Step 3.
- From the app’s login screen, enter the username and password for your personal accounts in the login fields.
- Toggle the Save switch on.
- Choose Login to continue with your login.
- If using a device with biometrics, you may choose to accept the biometric security option when prompted.
- You will be taken to the personal account experience.
- Log out using the logout icon on the top right corner.
Step 3: Save Your Business Username & Password
- When you log out of the personal account experience and close the pop-up message, you will be returned to the login screen.
- Tap in the username field and enter the username and password for your business accounts.
- Toggle the Save switch on.
- Choose Login to continue with your login.
- If using a device with biometrics, you may choose to accept the biometric security option when prompted.
- You will be taken to the business account experience.
- Log out using the logout icon on the top right corner.
Step 4: Use Your Saved Information
- The next time you launch the mobile app, your device will immediately prompt you to enter your password or use biometric authentication to log in with the username you used most recently.
- To switch to your other username, instead of logging in, tap the small circle portrait icon above the Royal logo.
- You may need to interrupt the biometric login process to be able to tap the portrait icon. For example, cover a face authentication camera with your finger or angle your device away from your face to avoid automatically logging in.
- Choose your other saved username. Then enter your password or tap the biometric login option to proceed with logging in.
That’s all there is to it! Now you know how to save personal and business login info in Royal’s mobile app and switch between your saved usernames. If you have any trouble with this process, we’re here to help. Please reach out to us if we can provide assistance.
