Royal Credit Union Positive Pay Resources

Thank you for choosing Royal Credit Union's Positive Pay solution for your business's financial needs. Royal partners with ACH Alert, a platform provided by Alkami Solutions, to provide Positive Pay services to our business Members.

Things To Know

• Royal's Positive Pay service is provided by ACH Alert. The ACH Alert platform is referred to as Fraud Prevention HQ or FPHQ in vendor materials; this is the vendor's official name for the system that Royal Members have access to.
• There are other vendor names for various Positive Pay elements:
  • Check Positive Pay is referred to as Pro Chex in vendor materials.
  • ACH Positive Pay Debit is referred to as Pro Tech in vendor materials.
  • ACH Positive Pay Credit is referred to as Pro Tech Credit in vendor materials.
• ACH Alert provides other services that are not part of Royal's Positive Pay offering. You might see references to Bio-Wire, COPS, EDI TransAlert, or PDXACH RT/NOC in vendor materials or on the vendor's video help pages. These are not included in Royal's Positive Pay platform and should be disregarded.

Positive Pay Resources

The user guides below provide in-depth information about using the Positive Pay platform. Please use the Table of Contents on the first few pages to help navigate to the information you need.

• Member User Guide (PDF)
  • Please note that because Royal Business Members access the Positive Pay platform directly from Business Online Banking, pages 5-15 do not apply – Members will not log in to the system with a separate username or password. Please ignore these pages.
• Check Positive Pay User Guide (PDF)
• ACH Positive Pay User Guide (PDF)

Here are a few quick guides for common Positive Pay tasks.

• Positive Pay User Setup In Business Online Banking (PDF)
• Check File Guidelines (PDF)
• ACH Approved & Blocked List Guidelines (PDF)

We've chosen a selection of the most useful vendor-provided videos to explain common topics below.

• Viewing The Platform Dashboard
• Setting Up Client Users
• Consolidated Transaction Approval
• Transaction View
• Reporting
• Check Positive Pay: Loading Issue Files
• Check Positive Pay: Quickbooks Account Register - Issue File Export
• ACH Positive Pay: Approved List

Questions? Royal Credit Union’s Business Services team is here to help on weekdays from 8:30 a.m. to 5 p.m. Please contact us at PositivePay@rcu.org or 800-341-9911, extension #3040.