In today’s connected world where personal and financial information is often shared through email, protecting your data has never been more critical. With cyber threats such as phishing, data breaches, and identity theft becoming more prevalent, it's vital to know how to secure your sensitive information during online communication. According to a recent Consumer Cybersecurity Study, 76% of consumers reported not using proper data transmission security protocols when sending sensitive information1.
IMPORTANT: Never share the following information via unsecure methods:
- Date of birth
- Social Security or Tax Identification Numbers
- Debit card, credit card, or PIN information
- Account number(s)
- Member number(s)
- Security questions & answers
- Mother’s maiden name
There are steps you can take to protect your information, and this article will answer common cybersecurity questions and highlight the importance of sending information securely to prevent sensitive data from falling into the wrong hands.
Q: What is a secure email?
A: A secure email is sent with encryption, an added layer of identity protection, to make it impossible for anyone but the intended recipient to access the information. Before the recipient can see the email, they have to prove who they are.
Q: What is encryption?
A: Encryption is “scrambling” or mixing up data so that it can’t be read by anyone who isn’t supposed to see it. When the receiver’s identity is verified, the data is decrypted, or unscrambled, so they can read it. Think of encryption as locking your email in a digital vault – only the right person has the key.
Q: What kind of information needs to be sent securely?
A: There are several types of information that should be sent securely, including your social security number, birthdate, mother's maiden name, or address. It could also be your account numbers or credit/debit card details. If you aren’t sure if something should be sent securely, it's better to be safe and send it securely. Remember, you should NEVER give your login information to anyone. No one from your bank or financial institution will ever ask for that info.
Q: How do I send my information securely?
A: If you need to send confidential or sensitive information to Royal, there are a few methods available to you to transmit this information securely. This can be done by speaking with someone at an office or calling Member Service to request a secure line of communication. Other options are available via online banking and the mobile app.
- In online banking: Services > Account Services > Secure Message
- In the mobile app: More > Other > Send A Secure Message
Q: What does Royal do to protect my information?
A: Royal goes to great lengths to keep all Members’ information secure. We offer several methods to securely communicate and transmit information with us, which are identified above. Royal has security measures in place that monitor incoming messages for confidential details, enabling us to reach out with more secure options, further protecting Members and their information.
Q: What else should I know?
A: Royal will never request your information without advance notice. If you don’t know why someone is asking for it, do not provide it. If you are not certain who is asking for your information or why, you can call Royal’s Member Service directly.
Additionally, do not provide your usernames or passwords to anyone – Royal will never ask for this information. Be sure to never send any sensitive information over social media channels or any form of instant messaging, including SMS text message. Avoid providing confidential information via “Contact Us” inquiry forms on websites.
Protecting your personal and financial information starts with secure communication. By understanding the risks and using the secure options Royal provides, you can help keep your data safe and your mind at ease. When in doubt, reach out – Royal is always here to help!
1Symantec’s 2023 Consumer Cybersecurity Study
