Online Banking & Mobile App Enhancements Coming May 27

Royal is committed to providing Members with a great experience. That’s why we’re giving our online banking and mobile app a new look and navigation enhancements on May 27! Here’s what we’re changing:

• Visual updates for screens personal and business Members use most, like login screens and account screens, while keeping features in familiar places 
• Minor menu updates to make features easier to find 
• New customization options and quick actions 
• Improved account-level transaction search 
• Preparing for future visual updates to additional screens 

Behind the scenes, everything about your accounts is staying the same. Think of these updates as giving familiar features a fresh look and feel.  

We can't wait for you to explore these enhancements! For the best results, we recommned updating your Royal mobile app to the latest version available on or after May 27 in the Apple App Store or Google Play Store.

Have Questions? We've Got Answers!

• Do I need to do anything before this change? We recommend updating your Royal mobile app to the latest version on or after May 27. (You must be using the latest mobile app version to see these enhancements!)
• Is anything changing with my accounts? Nothing is changing with accounts – this is only an update to our online banking and mobile app experience.
• Do I still log in the same way? Yes, you’ll still log in the same way. You’ll see some of the screens have a new look and feel, but things will work the same. You’ll continue using the same username and password.
• What if I can’t find a feature? Most features aren’t moving, but we are making a few menu changes to make things easier to find. Take time to look around – everything you’re used to will still be available.
• Do these changes impact business online banking and the business mobile app experience? Yes, these changes impact both personal online banking and the personal mobile app experience as well as business online banking and the business app experience.