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Statement Help

How Do I Opt In To Electronic Statements?

For Royal savings, checking, and loan accounts:

  1. In online banking, choose Statements from the top menu and then select Paperless Preferences. Or, in the mobile app, choose More, then open the Statements section if needed, then choose Paperless Preferences.
  2. Toggle the paperless switches for any accounts that you wish to enroll in electronic statements. If you would like to receive tax documents electronically, also toggle the switch for Tax Statement Delivery. Your preferences will be saved automatically.

For Royal personal credit cards:

  1. From the Cards menu of online banking or our mobile app, select the Credit Card Access option, then select the Services menu item, and then choose Statement Delivery. Read the information, confirm your email and check the box, then choose Continue.
  2. To verify your ability to view PDF files, you will need to open a sample PDF containing a verification code. Enter the verification code when prompted to complete enrollment.

For Royal business credit cards, please contact us.

For all accounts, you may return to paper statements at any time by updating the above preferences.

Where Are My Electronic Statements?

Once you enroll in electronic statements for Royal savings, checking, and loan accounts, you can access them from the Account Statements option under the Statements menu in online banking or the mobile app. Just click or tap on the account name to open a PDF version of your statement. Statements are combined to show multiple accounts on a single statement. You can review which accounts are combined on the Paperless Preferences option under the Statements menu.

For Royal personal credit cards, choose the Credit Card Access option on the Cards menu of online banking or our mobile app. On the credit card screen, select Account History from the left menu, and then choose a statement date to view a summary. You may also view and download a PDF version of your credit card statement using the View PDF Statement link.

When Will I Receive My Statement?

Electronic statements are available in online banking or the mobile app on the first of the month. Paper statements are mailed by the fifth business day of the month. We encourage everyone to switch to electronic statements to get access to their statement faster.

Where Are My Checking Account Statements?

Checking account statements can be found within the statements for your Primary Base Savings account. In online banking or our mobile app, choose your Primary Base Savings account statement to see your checking account statement information.

Where Is My Tax Information?

For help finding your year-end tax information, please see our Tax Documents article.

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