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Welcome To Royal Credit Union, UCU Members!

This page contains information for Utilities Credit Union Members who are becoming Royal Credit Union Members

Watch A Welcome Video For Utilities Credit Union Members

Royal President & CEO Brandon Riechers gives Utilities Credit Union Members a warm welcome and shares more details about the merger in this video.

Communication Documents

Royal will be sending communications by mail to all Utilities Credit Union Members. We will be mailing detailed information about the transition process, including the conversion of UCU accounts to Royal accounts. Below are links to PDF documents of the communications.

More About Royal

Royal Credit Union provides personalized service to our Members from offices across West Central Wisconsin and the Twin Cities Metro in Minnesota. As a Member-owned financial cooperative, we return earnings to our Members in the form of better rates on deposits and loans plus more free or low-fee account services.

  • Royal has over 20 office locations. Find an office.
  • We participate in a nationwide network of shared ATMs to provide surcharge-free access to 40,000+ ATMs. Find an ATM.
  • We offer a full suite of accounts and loans to meet your personal banking needs. We also offer business accounts and loans.
  • We have lots of online and mobile tools to make managing your account easy. We have a mobile app with check deposit, Bill Pay, real-time account alerts, a virtual assistant on rcu.org, and so much more.

 

See Why We Say Royal Credit Union Has It All!

 

General Questions

What if I have a question about the Utilities Credit Union merger? Many merger details will be shared in our Welcome Booklet, which will be mailed to all UCU Members in September. A PDF version of the Welcome Booklet is also available. If you have additional questions, Royal is ready to help answer them. You may use the contact form on this web page or call 800-341-9911.

Can UCU Members join Royal Credit Union before the merger is complete? UCU Members are welcome to join Royal by opening an account before the merger is finalized. To open an account, simply find the account you wish to open on rcu.org and use the Open or Apply options to get started. All UCU Members will become Royal Members when the merger is complete, so opening an account before the merger is finalized is completely optional.

During the UCU merger, will account numbers stay the same? As part of the UCU merger, UCU Members will receive new Royal Credit Union account numbers. All loans will also have new Royal account numbers.

What happens if I am a Member of both UCU and Royal already? If you are already a Member of both Utilities Credit Union and Royal Credit Union, your UCU accounts will simply be added to Royal's system. These accounts will automatically show up in online and mobile banking. You will keep your existing Member Number as well.

During the UCU merger, when will Royal's rates apply to UCU Members' accounts? We expect that deposit accounts will begin earning interest at Royal’s rates as soon as the UCU Member becomes a Royal Member. Loan interest rates will remain as defined in the original loan agreements unless the loan is refinanced with Royal.

Will all UCU Members become Royal Credit Union Members? During the UCU merger, all UCU Members will become Royal Members when the merger is complete.

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